Frequently Asked Questions

What is Club Zenith & Lux?
Club Zenith & Lux is an exclusive membership platform offering members the chance to participate in luxury giveaways, access premium merchandise, and enjoy a range of elite benefits.
How do the giveaways work?
Each membership tier includes automatic free entries into every giveaway we run. The higher your membership level, the more free entries you receive. You can also purchase our one-off packages, which give you entries into specific giveaways and access to our membership for a limited time. Winners are selected at random using a government verified, third party platform Random Draws Australia.
Do I have to pay to enter the giveaways?
When you purchase a membership or a one-off package, you’ll automatically receive free entries into all active giveaways as part of your membership benefits.
We do not sell individual entries. This structure keeps us fully compliant with NSW giveaway and competition laws.
Can anyone join Club Zenith & Lux?
Our membership is open to all Australian residents aged 18 years and over, except for those residing in areas where such promotions are restricted by law. This ensures we comply with Australian consumer and promotional regulations.
What are the membership options?
We offer flexible tiers, including:
⦁ Silver Membership: Affordable with basic perks and 1 free entry.
⦁ Gold Membership: More free entries and access to premium discounts.
⦁ Diamond Membership: Maximum free entries, VIP perks, and access to exclusive member-only deals.
All memberships are billed monthly and can be cancelled anytime.
How do I cancel my membership?
You can manage and cancel your membership anytime via your member dashboard. There are no lock-in contracts, and cancellations take effect at the end of your billing period.
Do you offer a one-off payment option?
Yes! We offer one-off payment packages for people who prefer not to subscribe monthly. This option gives you access to the similar perks and entries into giveaways for a fixed period, without ongoing charges.
It’s perfect if you want to try out the club or don’t like monthly payments.
Can i purchase one-off packages if I'm already a member?
Absolutely! Even if you're a Club Zenith & Lux member, you can still purchase one-off entry packages for specific giveaways. It’s a great way to boost your chances in a giveaway you really love, while continuing to enjoy all your regular membership perks and accumulating entries as usual.
Are the giveaways legal?
Yes, all giveaways follow NSW Fair Trading regulations and Australian Consumer Law. We ensure transparency, fairness, and compliance with all necessary permits where required.
Are all Australian residents eligible to enter?
At this time, residents of all Australian states and territories except the ACT are eligible to enter, as long as the prize value is under $5,000. We comply with local giveaway laws to ensure fairness and transparency.
Why is the ACT excluded?
The Australian Capital Territory (ACT) has strict requirements and permit processes for promotional giveaways over $3,000. At this time, we’ve chosen not to include ACT residents in order to keep things simple and compliant while we grow.
What is the difference between Major and Minor giveaways?
Major giveaways are high-value draws with prizes over $5,000. Due to legal regulations, only residents of NSW, VIC, QLD, WA, and TAS are eligible to enter major giveaways.

Minor giveaways have prizes under $5,000, These are open to all Australian states and territories, including SA and NT. (ACT currently excluded from all giveaways due to strict permit laws.)
How are giveaway winners selected?
We pay randomdraws.com.au, a trusted and independent third-party platform, to select our giveaway winners. This ensures every draw is completely fair, random, and transparent.
All entries are collected and securely uploaded to the platform, and the draw results are generated automatically — we have no manual control over the outcome.
How do you notify winners?
Winners are announced publicly on our Instagram and notified directly via email. We also update the Winners Page on our website after each draw.
What kind of prizes can I win?
Prizes range from designer bags and jewellery to the latest tech gadgets and luxury beauty products. We also involve our Close Friends on Instagram to vote on upcoming prizes!
Can I upgrade or change my membership plan?
Absolutely! You can upgrade, downgrade, or cancel your membership at any time via your account dashboard. Changes take effect at the start of your next billing cycle.
Do you offer refunds?
Due to the nature of digital memberships and instant access to giveaway entries, membership fees are non-refundable once billed. We may offer refunds on our merch provided it aligns with our refund policy. Please refer to our Refund Policy for full details.
How do I contact Club Zenith & Lux?
You can reach us via our Contact Us page or email us at:
📧 info@clubzenithandlux.com.au
We’re always happy to help!