What Data We Collect

When you join Club Zenith & Lux, enter giveaways, or browse our website, we may collect the following personal information:

• Full Name
• Phone Number
• Email Address
• Date of Birth
• Shipping Address (for prize delivery)
• Payment Information (processed via third-party payment gateways – we do not store card details)
• Membership Tier and Entry History
• IP Address, Device Information & Browser Data

How We Use and Store Your Data

We use the collected data to:

• Create and manage your membership account.
• Process payments and renew subscriptions.
• Track giveaway entries and select winners.
• Deliver prizes to winners.
• Send updates, promotional offers, and important membership notices.
• Comply with legal obligations (including record-keeping for NSW trade promotion laws).
• Improve website performance and user experience.

Data Storage:

• Personal data is securely stored on servers hosted by reputable third-party hosting providers.
• Access to personal data is restricted to authorised personnel only.

We retain data for as long as necessary to fulfil legal and operational obligations

Information Collection

• Personal Information Provided by You: We collect personal details you voluntarily provide, such as name, email, address, phone number, and communication content when you use our services or interact with us.
• Automatically Collected Information: When you use our services, we collect data including your device information, IP address, browser type, access times, and geolocation (if enabled).
• Cookies: We use cookies to enhance your experience. You can disable cookies in your browser settings, although this may affect functionality.
• Google Analytics: We use Google Analytics to gather anonymized usage statistics. This includes data on navigation, visit frequency, and device type. You may opt-out of Google Analytics tracking.
• Meta Pixel: We use Meta Pixel to track on-site behavior from Meta ads. This data helps us optimize ads and build targeted audiences. Please review Meta’s terms for more information.
• Payment Processors: We use third-party payment providers such Stripe. Your financial information is processed and stored by them in accordance with their policies. We do not store credit card or banking information.
• Anonymity: Where practical, you may interact with us anonymously or using a pseudonym unless identification is required by law or impractical.
• Public Forums: Information you share in community or public areas of our site becomes public and can be viewed by others.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance site functionality and personalise your experience.
• Track giveaway entries and login sessions.
• Analyse website traffic and improve performance.

You can manage or disable cookies via your browser settings, but this may affect site functionality.

Your Data Rights

Under Australian Privacy Law, you have the right to:

• Access the personal data we hold about you.
• Correct any inaccuracies in your data.
• Request Deletion of your data, subject to legal and operational requirements.
• Opt-out of marketing communications at any time via the unsubscribe link in our emails.

For any privacy-related inquiries, please contact us at info@clubzenithlux.com.au

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in business practices or legal requirements. All updates will be posted on this page, and significant changes will be communicated via email.